Privacy policy

Last Updated: 02 September, 2025

At Little Kookaburra Creative, we're passionate about creating children's stories and associated resources that inspire learning. We also care deeply about protecting your privacy. This Privacy Policy explains and describes how we handle, collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using our online store and/or services. Little Kookaburra Creative operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This website is powered by Shopify, which enables us to provide the Services to you. Please read this Privacy Policy carefully. By using, visiting, accessing and purchasing any of the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Information We Collect or Process

When we use the term "personal information", we refer to the information that identifies or can reasonably be linked to you or another person. When you interact with our website or make a purchase, we may collect any of the following information, including inferences drawn from this personal information, depending on how you interact, where you live and as permitted and required by applicable law.

Contact details may include your name, address, billing address, shipping address, phone number and email address.

Financial Information which may include credit card, debit card, financial account numbers and/or information, payment card information, form of payment, payment confirmation, payment method and other billing or payment details.

Account details including your username, password, security questions, preferences, settings and any other information used to create an account.

Website use information including information automatically collected by Shopify, such as cookies and device information (browser information, network connection, IP address and other unique identifiers). It may also include items you view, put in your cart, add to your wishlist, or purchase and your past transactions.

Communications with us including the information you include in communications with us for example, when sending a customer inquiry. All payment and order data is securely processed by Shopify. We do not directly handle or retain your payment details.

Use of Personal Information

We may use personal information to:

  • provide, tailor and improve the Services.
  • provide you with the Services, to process your payments and fulfil your orders.
  • communicate information related to your account including processing your purchase.
  • send newsletters or marketing updates if you have subscribed. You can opt out anytime.
  • show relevant online advertisements via external platforms.
  • improve our store and your shopping experience.
  • Comply with our legal obligations under Australia law or respond to valid legal processes, including to investigate or participate in civil discovery, potential and actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms, conditions or policies.

If you choose to register an account, you are responsible for keeping your account credentials safe. We highly recommend you do not share your username, password or other access details with anyone else.

Sharing Your Information

We only share your information in the following ways:

  • With Shopify, vendors and other third parties who perform services on our behalf such as IT management, payment processing, data analytics, cloud storage and shipping.
  • With third-party services for marketing and advertising for example, Facebook and Instagram who may use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through the use of social media widgets or login integrations.
  • Where required by law or to protect our legal rights.

We will never sell your personal information.

Relationship with Shopify

The services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from. your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make us of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing ofy our personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the  Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 Children’s Privacy

Although our books and resources are designed for children, our online store is not intended to be used by children and as of the effective date of this policy, we do not knowingly collect personal information from children under 18.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and in certain cases, we may decline your request as permitted by law.

  • Access or update personal information.
  • Request deletion of your information where applicable.
  • Opt out of marketing emails at any time using the unsubscribe link. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

To exercise these rights, please contact us using the contact details provided below. To learn more about how Shopify uses your personal information and rights you may have, including rights related to data processed by Shopify. You can visit https://privacy.shopify.com/en. We may need to verify your identity before we can process your request, as permitted or required under applicable law.

Security and Retention

No security measures are perfect or impenetrable. We rely on Shopify’s secure systems to process and store your information. We recommend that you use secure channels to communicate sensitive or confidential information. Your data is kept only as long as necessary to provide our services or comply with legal requirements.

Complaints

Complaints relating to Shopify are to be lodged through Shopify. Any other queries can be directed to us via the details provided on the website.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this page with a new “Last Updated” date.