Refund policy

Last Updated: 02 September, 2025

We want you to enjoy our books and resources with confidence and aim to provide quality products, however under Australian Consumer Law,  you are entitled to a refund or replacement if your item is:

• is faulty, damaged, or defective
• doesn't match the description, or
• isn't of acceptable quality
  

Non-returnable Products and Services:

Under all circumstances, the following items are non-returnable:

• Digital products
• Gift cards
• Downloadable products
• Author visits or similar

Change of Mind:

We don't offer returns or refunds for change of mind, so please choose carefully.

Return Protocol:

If there is an issue, we must receive your request within 30 days of you receiving your order. Depending on your location, you may consider using the most efficient, trackable delivery service, as we can't guarantee your returned items will arrive. Please include proof of purchase. You are responsible for shipping costs associated with returning the item to us. If your refund is approved, we'll arrange a replacement, refund, or store credit. If your refund is approved, we will cover return shipping costs, which will be added to your refund amount.

Policy Amendments:

Little Kookaburra Creative can amend this policy at any time and changes will be updated here with a new "Last Updated" date.