Shipping policy
Last Update 02 September, 2025
This Shipping Policy forms part of the Terms of Service of Little Kookaburra Creative (ABN 66 459 842 667) and outlines how we manage postage, delivery and related matters.
Order Processing
Orders are usually dispatched within 2-5 business days (when products are in stock) after payment is received in full. You are responsible for providing complete and accurate delivery details. Orders with incorrect information may be delayed or returned to us.
Shipping Methods & Carriers
We primarily use Australia Post for shipping. All shipping options are displayed at checkout. Costs are calculated in AUD. You are responsible for all shipping costs, unless otherwise specified for example when free shipping may be available for orders above an amount stipulated by Little Kookaburra Creative. Some items may include tracking and/or require a signature on delivery.
Estimated Delivery Times
Shipping estimates commence the next business day after Australia Post lodgement.
- Standard Parcel Post (Australia): 3-10 business days
- Express Post (Australia): 2-5 business days
Shipping delays may be experienced for orders to regional or remote locations, or during peak periods. We cannot guarantee exact delivery dates as delays may occur due to external postal service matters, weather events or other postal blockages.
As a small independent business, we are unable to offer refunds due to carrier delays. Once your parcel is lodged with Australia Post, any discrepancies must be directed to them.
Tracking
Orders include tracking where available. Once dispatched, you may receive an email with tracking details. Once your order is lodged with Australia Post, it is under their care and subject to their terms of service.
Lost or Damaged Parcels
If your parcel is delayed, lost, or arrives damaged please contact Australia Post, as we ensure your order leaves us in quality condition. Under Australian Consumer Law, you are entitled to a remedy within 30 days, if products are faulty or not as described. Please refer to our Returns and Refunds Policy and Terms of Service Policy.
International Orders
International orders are currently not available from this website, however please contact Little Kookaburra Creative, as we can engage third-party providers to dispatch and manage international orders. We reserve the right to decline any international requests.
Digital Products
Digital items are delivered electronically and are not subject to shipping fees.
Shipping Errors & Updates
We reserve the right to correct shipping related errors, omissions, or updates on our website at any time, in line with our Terms of Service Policy.
Questions
If you have any questions about your shipment, please contact us at hello@littlekcreative.com.au